Chief Communications and Experience Officer, ChristianaCare
As Chief Communications and Experience Officer at ChristianaCare Health System, Drew Fennell is responsible for ensuring a positive end-to-end patient experience and promoting the values of excellence and love through meaningful engagement to support the health of individuals and the community. Her work includes leading communications strategy; including multiple-award winning marketing campaigns, patient and visitor relations, and philanthropy.
In her role, Drew ensures patients are provided with the necessary tools and information to have an accurate understanding of their care journey. She is also in charge of fostering a patient-centric culture that enables patients to have a positive relationship with their own health to create healthier communities.
Drew joined ChristianaCare in 2017 after serving as chief of staff under Delaware Gov. Jack Markell. Before becoming chief of staff she served as policy director and deputy chief of staff.
As a Delaware attorney, she has more than 15 years of senior management experience within government and non-profit agencies, guiding policy positions, communications strategies and fundraising initiatives. Throughout her career, Drew has tirelessly advocated for civil rights and social equality. Fennell has served as executive director of the Delaware Criminal Justice Council and was responsible for leading a team that won a federal grant to have Delaware participate in the Justice Reinvestment Initiative — a national program to safely reduce prison population through data-driven, evidence-based strategies. As executive director of the American Civil Liberties Union of Delaware, she championed causes such as child welfare, LGBT rights, voting rights, education access and more.
Drew has been recognized for her leadership by the Delaware Human Relations Commission, the Delaware State Bar Association, Rutgers University School of Law, ACLU of Delaware, the YWCA NarrateHER History Project, and was a recipient of the Order of the First State. She was named as the 2018 Woman of Distinction by the Girl Scouts of the Chesapeake Bay and received the 2019 Women’s Leadership Award from the New Castle County Chamber of Commerce. In 2019, she was inducted into the Hall of Fame of Delaware Women.
Drew received her law degree from Rutgers School of Law in Camden, New Jersey, and her undergraduate degree from the University of Delaware in Newark. She and her wife Lisa Goodman were the first couple to have a civil union in Delaware. They live in Wilmington and have four grown children.
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